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Making the most of it. General Information

How to receive the most out of your Shine Spa for Sheraton™ visit.

reservations
Schedule your appointments in advance to ensure your preferred treatment or therapist is available. Bookings made on the day of service and walk-in appointments are always welcome, based upon availability. All reservations must be secured with a major credit card and telephone number.

take time
Give yourself plenty of time to enjoy the steam, sauna or swimming pool prior to your services. This will relax and warm the muscles which will aid in the therapeutic benefits of all your treatments and services. We suggest arriving 30-60 minutes prior to your first service. Respect yourself and others by turning off communication devices prior to entering the spa, locker rooms, fitness and treatment areas.

cancellation policy
24-hours' notice is required for changes or cancellations in order to avoid full payment. Arriving late for a service may require us to shorten the length of your treatment, with full charges applied.

treatment attire
It is usually customary to wear just the bathrobe and slippers provided in your personal locker. You will be given the opportunity to disrobe and cover yourself in privacy. Throughout your services, your body will be draped with linens. At no time during your treatment will you be fully exposed.

shower
A quick shower just before your massage or treatment is relaxing and washes off any salts, minerals or chemicals that could clog pores when mixed with oils or other treatment products.

communication
Prior to the start of your service, tell your therapist the areas you would like to focus on, and any areas to be avoided. During your service, let the therapist know if you feel any discomfort. Communication is the key to getting full benefit from your Shine Spa for Sheraton experience.

health concern
A personal consultation is recommended prior to choosing a suitable service particularly if you have any health concern or if advice is needed.

valuables and jewellery
It is best to leave all valuables in your room safe. If you happen to be wearing them when you get to the spa, a safe deposit box is provided at the spa reception.

peacefulness and privacy
The spa environment is one of tranquillity and relaxation. Please respect the peacefulness and privacy of other spa guests. Anyone under 16 years of age must be accompanied at all times by a responsible person 18 years or older. Please, do not use any of the spa facilities, if you have consumed alcohol, drugs or medication within the last three hours.

gratuities
Gratuities should reflect your level of satisfaction with our services and your personal providers; therefore all gratuities are left solely to your discretion.

gift certificates
Give the gift of spa to someone you care about. A great way to introduce someone to the benefits of spa services, Shine Spa for Sheraton gift certificates are perfect for any occasion and are available for individual treatments, spa or bridal packages or predetermined denominations.

For more information, please contact the Shine Spa Reception at +421 2 3535 0070.

glow
Close your eyes. Allow your mind to be free. Breathe deeply. Remember, this time is your time.

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